Privacy Policy

Privacy Policy

Last updated: 7th March 2026

Fairytale Flowers (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your personal data when you use our website, place an order, contact us, or otherwise interact with us.

Fairytale Flowers is a flower business providing fresh floral bouquets and related products and services.

Business name: Fairytale Flowers

Address: Kilsyth Glasgow G65
Email: rebekah@thefairytaleflowers.com
Phone:07498189557

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

We may collect and process the following personal data:

• your name
• billing address
• delivery address
• email address
• phone number
• recipient name and delivery details
• order details
• payment information handled through our payment provider
• messages submitted through our website, email, phone or WhatsApp
• marketing preferences
• website usage data, such as IP address, browser type, device information and cookie preferences

We ask that you do not send sensitive personal data unless it is necessary for your enquiry or order.

We collect personal data:

• directly from you when you place an order, contact us, or sign up for updates
• automatically when you use our website through cookies and similar technologies
• from service providers involved in running our website, communications and payments

We use your personal data to:

• process and fulfil orders
• contact you about your order or enquiry
• arrange delivery
• manage payments and records
• respond to customer service requests
• improve our website and services
• send marketing communications where you have agreed to receive them
• prevent fraud and protect website security
• comply with legal and regulatory obligations

Under UK data protection law, we use your data where:

• it is necessary to perform a contract with you
• it is necessary to comply with a legal obligation
• it is necessary for our legitimate interests, such as running and improving our business
• you have given consent, for example for marketing emails or non-essential cookies

If you choose to receive marketing from us, we may send you updates, offers and promotions by email.

You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us directly.

Our website uses cookies and similar technologies to help it function, understand how visitors use the site, and improve the user experience. The website currently displays a cookie notice stating that cookies are used to analyse website traffic and optimise website experience. 

Some cookies are necessary for the website to work. Others may only be used if you consent to them.

You can manage cookies through your browser settings and any cookie controls provided on the website.

We may use trusted third-party providers to operate our website and services, including website hosting, payment processing, analytics, anti-spam/security tools, and communications platforms.

These providers will only process your data where necessary and under their own privacy and security obligations.

We may share your personal data with:

• payment providers
• website and hosting providers
• delivery partners, where relevant
• IT, security and support providers
• professional advisers
• regulators or authorities where required by law

We do not sell your personal data.

Some service providers may process data outside the UK. Where that happens, we will take reasonable steps to ensure your data is handled lawfully and securely.

We keep personal data only for as long as necessary for the purposes it was collected, including legal, tax and accounting requirements.

Typical retention periods may include:

• order and transaction records: up to 6 years
• enquiries: up to 24 months
• marketing records: until you unsubscribe or withdraw consent, plus a limited period for suppression records

You may have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict processing
• object to certain processing
• withdraw consent where consent is relied on
• complain to the Information Commissioner’s Office

To exercise your rights, please contact us using the details above.

If you have any concerns about how we use your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

We take reasonable technical and organisational measures to protect your personal data. However, no online system can ever be completely secure.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date above.